FAQs

1. I've set up my preferences but I am not receiving messages.  Why not?
   
   
   1. Make sure your email address is correct.
   2. Make sure your preferences are set properly.
   3. Make sure messages are not going to the junk mail folder.  Click here to see how to add our address (@commercialboardexchange.com) to your Outlook "safe-list" to prevent this.
   4. Make sure you or your company do not have a spam filter blocking it. 
   5. Get your internet service provider or mail provider to “white-list” the following:
      1. ip addresses 209.82.160.109 and  209.82.160.117. 
      2. Domains mail.webtoolset.net and commercialboardexchange.com.
   
   
2. I am receiving the same messages repeatedly.  What is causing this?
   
   
   1. If you receive multiple messages at the same time:
       
      No matter how many categories you are signed up for, we will send you each message only once.  Repeat messages are often caused by Outlook having difficulty communicating with your mail server.  If you have Webmail you can confirm that this is the issue if you see that you received messages there only once.  Contact your email service provider to see if they can resolve the issue or try using another email account if that is unsuccessful.  If your anti-virus has an active spam filter try disabling it as that can also play a role.
      
      
   2. If you receive the same message more than once every two weeks: 
      
      Resending more than once every two weeks is a violation of the Exchange Mail Rules and Regulations.  While system is constantly monitored, your assistance is always appreciated.  Please click the "report abuse" link at the bottom of the message to forward the message to the Exchange Mail administrator. 
   
   
3. It says my attachment is too big, even though it's only one page.  Why are your limits so restrictive?
   
   1MB is actually ample room to put even an 8 page document-if it is formatted properly.  The most common problem is that the file size of a picture has not been reduced properly.  Dropped in straight from a new digital camera, pictures often have enough information to display detail zoomed in 20 times or to be blown up the size of a wall.  While some degree of this can be useful for print ads, file size can (and should) be reduced drastically without affecting the pictures appearance on screen.  This should be done when the document is being created, as it is easy at that point but much more difficult afterward.  Just ask whoever is creating the document to have a version under 1MB for electronic purposes, or if you are doing it yourself look for an option such as "reduce picture size for web viewing" or compress your pictures beforehand.  Exact options will vary depending on the program you are using.
   
   
4. How can I create one of those decorative flyers that has links like a webpage?
   
   

   Our template was created to allow those who do not have a marketing department creating flyers to easily create a professional looking design.
   
   The more advanced custom designs you see from other senders were most likely created by a marketing department in a web design program such as Microsoft Frontpage or Adobe Dream Weaver.  They can then be emailed to the agent/broker at which point all they have to do is copy and paste from the email. All images reside on their server and the links go to their website.
   
   In the "from scratch" creation mode, you can upload images to be hosted on our sever using the “image manager” iconand create hyperlinks simply by highlighting a word or picture and then clicking on the "hyperlink manager " iconand entering the address you want it to go to.  Of course it is not going to be as easy to create an advanced design in our editor as it would be in one of the design programs made specifically for that purpose.